Shipping Policy: 

All orders are shipped via UPS ground unless otherwise notified.  All shipping prices are in relation to the weight and zip/postal code of the order.  To be able to have same day shipping orders need to be in by email or phone before 2 pm so that the orders can be filled and shipped.  Shipping UPS ground within the United States is 1-5 business days and Internationally 2-5 business days.

Return Policy:  

Live Locomotion accepts returns in limited specific situations.  The details are laid out in the following Live Locomotion Return Shipment Policies:

• Defective products that have been received can be returned for REPLACEMENT ONLY with the same product/model.  Any deviations from this policy may result in a 20% Returns Processing Service Charge.
• If the product is found to be defective upon opening the package then the customer will need to contact the manufacturer.
• Defective product(s) must be in original factory carton with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• Contact Live Locomotion to get the Return Authorization number label information to be placed on the carton prior to returning the product.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, may be billed to your account.
• Live Locomotion credits are based on purchase price or current price, whichever is lowest.