Shipping Policy: 

All orders are shipped via UPS ground unless otherwise notified.  All shipping prices are in relation to the weight and zip/postal code of the order.  To be able to have same day shipping orders need to be in by email or phone before 2 pm so that the orders can be filled and shipped.  Shipping UPS ground within the United States is 1-5 business days and Internationally 2-5 business days.

Return Policy:  

Live Locomotion accepts returns in limited specific situations.  The details are laid out in the following Live Locomotion Return Shipment Policies:

• Defective products that have been received can be returned for REPLACEMENT ONLY with the same product/model.  Any deviations from this policy may result in a 20% Returns Processing Service Charge.
• If the product is found to be defective upon opening the package then the customer will need to contact the manufacturer.
• Defective product(s) must be in original factory carton with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• Contact Live Locomotion to get the Return Authorization number label information to be placed on the carton prior to returning the product.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, may be billed to your account.
• Live Locomotion credits are based on purchase price or current price, whichever is lowest.

Privacy Policy Statement:

We can be reached via e-mail at: info@livelocomotion.com

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.