Live Locomotion is dedicated to providing model train engine, cars, train sets and accessories for the model train enthusiast. Live Locomotion has a history of enjoying the past time of model trains and wants to provide the same enjoyment to others in this hobby field. The developers of this business were introduced to the model railroading hobby at an early age and have found that there can be a great amount of enjoyment in collecting, building and displaying the model trains and their accessories.
Mission Statement:
Live Locomotion is committed to maintaining a rewarding customer experience through high quality products.
All orders are shipped via UPS ground unless otherwise notified. All shipping prices are in relation to the weight and zip/postal code of the order. To be able to have same day shipping orders need to be in by email or phone before 2 pm so that the orders can be filled and shipped.
Return Policy:
Live Locomotion accepts returns in limited specific situations. The details are laid out in the following Live Locomotion Return Shipment Policies:
- Defective products that have been received can be returned for REPLACEMENT ONLY with the same product/model. Any deviations from this policy may result in a 20% Returns Processing Service Charge.
- If the product is found to be defective upon opening the package then the customer will need to contact the manufacturer.
- Defective product(s) must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
- Contact Live Locomotion to get the Return Authorization number label information to be placed on the carton prior to returning the product.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, may be billed to your account.
- Live Locomotion credits are based on purchase price or current price, whichever is lowest.
